Dick Schaaf

2 books

Keeping the Edge: Giving Customers the Service They Demand by Dick Schaaf

Keeping the Edge: Giving Customers the Service They Demand

Dick Schaaf

missing duration info • missing pub info (editions)

nonfiction business medium-paced
The Service Edge: 101 Companies That Profit from Customer Care by Dick Schaaf, Ron Zemke

The Service Edge: 101 Companies That Profit from Customer Care

Dick Schaaf, Ron Zemke

584 pages • first pub 1989 (editions)

nonfiction business informative medium-paced
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