Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations by Kent D. Seltman, Leonard L. Berry

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Kent D. Seltman, Leonard L. Berry

276 pages • first pub 2000 (editions)

nonfiction business informative slow-paced
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"Management Lessons from Mayo Clinic" reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonar...

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