Reviews
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise by Horst Schulze
aprilnowa's review
4.0
Was recommended this by a leader of my firm and really found so many useful nuggets and reminder of client service throughout!
wspence's review
4.0
Was asked to read this for work in client services and it did have some good pockets of information. He was successful, which is admirable but there is an underlying red thread of ego throughout it
jrumack's review
4.0
I read this book for "work" and found several great gems that I am excited to implement in my current role. I have always loved the Ritz Carlton brand (although it has gone a bit downhill since Marriott took over) and appreciate their motto of "Ladies and Gentlemen serving Ladies and Gentlemen. I love the high level of customer service that I experienced as a guest on many occasions and liked to see behind the curtain as to how they made that magic happen. A great read for anyone leading people in a business.