Scan barcode
jurassicreads's review against another edition
1.0
I read this as a requirement for work. I think this is meant to be a VERY introductory level customer service text for those that have any real impact on their workplace. Yes, it could potentially influence your attitude toward customers and their wants/needs, but unfortunately these tasks are more meant for management and not customer service workers.
This is a parable originally written in the '90s and you can tell. A lot of the problems that are approached in this book are no longer relevant in late 2019. Having worked in customer service for 15 years, I feel like this book is better suited for smaller business or entrepreneurs who have the ability to rework a group's mindset from the bottom up. Unfortunately, the likelihood of a corporation being able to follow these ideals seems unlikely.
This also could have done without 100% percent of the golf it described.
This is a parable originally written in the '90s and you can tell. A lot of the problems that are approached in this book are no longer relevant in late 2019. Having worked in customer service for 15 years, I feel like this book is better suited for smaller business or entrepreneurs who have the ability to rework a group's mindset from the bottom up. Unfortunately, the likelihood of a corporation being able to follow these ideals seems unlikely.
This also could have done without 100% percent of the golf it described.
terrybarkman's review
5.0
Read it in one sitting. If you think you know something about creating a client experience, then this book is for you! If you'd like to know something about creating happy clients, then this book is also for you. :D
britkolodorman's review against another edition
3.0
The ideal way to look at customer service. Crucial for anyone in charge of people within a workplace, regardless of if those people work with the public or not.
brianasher's review
4.0
It's a short but impactful read on revolutionary customer service.
1. Decide what you want.
2. Discover what the customer wants.
3. Deliver "plus one percent."
1. Decide what you want.
2. Discover what the customer wants.
3. Deliver "plus one percent."
cvp2264's review
inspiring
reflective
fast-paced
2.0
I had to read this for work. It was typical cliche business theory. It was fine. Just a bit silly. I would have appreciated it more with a paired down straightforward format rather than the story format.